Lydia Kensington

Lydia Kensington

Performance Coach

I coach leaders on giving and receiving feedback in a way that promotes professional development and helps employees reach their full potential.

Understanding Same Day Resolution vs First Contact Resolution in Employee Feedback

Continuous Feedback Tools

Understanding Same Day Resolution vs First Contact Resolution in Employee Feedback

Inspiring Words on Servant Leadership

Inspiring Words on Servant Leadership

Understanding the Difference Between Total Job Benefits and Total Employee Compensation

Annual Performance Reviews

Understanding the Difference Between Total Job Benefits and Total Employee Compensation

Understanding the 3 to 11 Rule in Customer Service

Annual Performance Reviews

Understanding the 3 to 11 Rule in Customer Service

Understanding the Impact of Unpaid Extra Shift Hours on Employee Morale

Measuring Impact

Understanding the Impact of Unpaid Extra Shift Hours on Employee Morale

Enhancing Employee Feedback: Insights on Training New Hires Effectively

Training Managers

Enhancing Employee Feedback: Insights on Training New Hires Effectively

Top Justifications for Missing Work

Exit Interviews

Top Justifications for Missing Work

Creative Ways to Take a Break from Work

Creating a Safe Environment

Creative Ways to Take a Break from Work

Crafting an Effective 30-60-90 Day Strategy for Managers

Training Managers

Crafting an Effective 30-60-90 Day Strategy for Managers

Maximizing Workplace Efficiency through Employee Feedback

Continuous Feedback Tools

Maximizing Workplace Efficiency through Employee Feedback

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